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FREQUENTLY ASKED QUESTIONS

-DELIVERY TIMES

Our lead times are currently 7-28 WORKING DAYS (please note this does NOT include weekends) If your wedding falls with in this lead time, please contact us. Orders placed for weddings within lead time without our approval have no guarantee to be delivered. Our turnaround times do not include shipping. Our shipping is via Courier or Royal Mail. Please allow 3-5 working days for shipping. We reserve the right amend our lead times prior to and after orders placed in line with the current demand - we reserve the right to cancel and refund orders with a requested date before the end of the lead time. Please contact us if you require your order sooner and we will do our best to accommodate this. This cannot always be guaranteed. 

-SHIPPING

We use a variety of shipping methods due to the variety of parcel sizes we send. We cannot be held responsible for delays in transit or any incorrect address information sent to us. We will ship your order to the address provided on your order so please double check this is correct prior to completing your order. Please ensure someone is able to accept delivery as redelivery costs will be incurred if this is returned to sender. Customers are liable for any redelivery costs or return postage costs. Upon dispatch, you will receive an email with a tracking number to confirm shipping. 

-ORDER CONFIRMATIONS

Once your order has been placed, a confirmation email will be sent to the email address which you placed your order with. Please allow 24 hours to receive. Our confirmation emails may go into spam/junk.

-CAN'T FIND WHAT YOU HAVE IN MIND?

We love taking on bespoke, custom orders. If you have something in particular in mind, please don't hesitate to get in touch so we can design something to your requirements. 

-DAMAGES AND ERRORS

In the very unlikely event of errors or damages  in your order, please contact us with in 24 hours of delivery. This will allow us to resolve this as soon as possible. This may be by sending out replacement items or replacement decals in order to rectify any errors. To speed this process up, please send any pictures along with your order number to SIMPLYPERSONALISEDUK@GMAIL.COM

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The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

 

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items such as lip balms (for health/hygiene reasons)

  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

-CANCELLATIONS & AMENDMENTS

Due to the personalised nature of our products we do not accept cancellations. However, we do allow amendments. If you need to amend one of your orders you must do this within the first 12 hours of the lead time. If your order is in production we will tell you and won't be able to amend your order, if you send an email over to SIMPLYPERSONALISEDUK@GMAIL.COM we can let you know what your options are. To amend your order there will also be an admin fee of £5 as it takes us time to change your order.

-HOW DO I ORDER?

Please place your order through our website. If you have any questions please don't hesitate to message us on facebook, instagram, email us or use the contact form on our website.

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